Return & Refund Policy

We would want you to be fully satisfied with every product that you purchase from our online store. It's OK if you choose a wrong product.

You are eligible for return request, with choices of exchange with same product or refund in the form of online credit which located at "Store Credit" with the following conditions:




Defective / Wrong product/s

Broken product/s / Parcel Opened

Returned product/s exemption

Product/s that are exempt from being returned.


​​Manufacturer Warranties

As all these food and treats are perishable products, no warranty would be provided after 3 days delivery. If there is any issue with the products within 3 days, We will happily refund you the price of the food into the "Store Credit", but it is up to you to organise shipping and pay for the shipping costs associated with sending back the unused portion of the food. We need this to allow us to get the credit for the food from the manufacturer.  Please inform us at within 3 days upon delivery. 

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. PETSHOP.COM.MY will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 working days after the confirmation.



Step 1:

Once open the parcel and found the item was wrong. Please take picture immediately and contact us by whatapps or email follow by information

Name:  Account Username

Register email:

Contact number:

Order number:

Receive date:


Step 2:

Please return your purchase to the at the following address:



Step 3:

Once we receive the item, we'll send the correct item to you within 5 working days.

Please contact us at  If you have any difficulties or problems, please do not hesitate to contact us at 011-28359288 (Mon - Fri : 9:30a.m - 5:30p.m) MONDAYS - FRIDAYS ONLY


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