Q. How do purchase my order on the site?
To order your purchase :-
Q. What are the payment methods available?
PETSHOP.COM.MY offers various kind of Payment Methods as shown below :-
1. Credit Card
IPAY88 (Visa or Mastercard / Internet Banking)
2. Invoice / Cheque / Offline Bank Transfer
Bank : RHB
Bank Account No : 21231200072540
Account Name : RAININ CATS N DOGS SDN BHD
Company Registration No: 670439-T
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount you have paid :
Your Order No :
You may scan and email us the above info to Email Address : Online@petshop.com.my or fax it to us at 03-58872352
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
Q. I forgot my Password for my account. What should I do to retrieve it?
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at Online@petshop.com.my with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
Q. What is the product's transaction currency?
All products transaction currency will be done in RM (RINGGIT MALAYSIA)
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to Online@petshop.com.my for us to clear your doubts.